Travel Credit Assistance
Have an unused airline or travel credit? We help you understand the credit information, identify questions to ask, and plan how to use eligible value before applicable deadlines.
What Is a Travel Credit?
Travel credits can be issued under different circumstances, including certain cancellations, changes, promotions, or disruption resolutions. The exact value, expiration date, eligible travelers, and permitted uses depend on the issuer and the specific credit.
How We Help
- Review the credit information you already have.
- Identify the expiration date and restrictions shown in your documents.
- Help you determine what information is needed before selecting a new itinerary.
- Review potential travel plans that fit your stated requirements.
- Help you prepare questions for the issuer when the terms are unclear.
Do Travel Credits Expire?
Some do and some have different validity rules. Never assume a generic expiration period applies to your credit. Check the issuer’s current terms and the actual expiration information attached to your credit.
Can Someone Else Use My Credit?
Transferability varies. Some credits are restricted to the original passenger, while other products may have different rules. We help you identify the specific restriction rather than promising that a transfer is possible.
What You Should Send or Have Ready
Have the credit number, passenger name, amount, expiration date, original booking reference, and issuer communication available. Do not post sensitive payment information publicly.
Call a Travel Specialist
For assistance, call +1 (877) 770-0880.
Related Travel Credit Resources
Travel Credits · Cruise Credits · Refund & Fee Policy · Contact
FAQ
Can you guarantee that my credit can be used?
No. The issuer controls eligibility and redemption rules. We can help you understand the information and plan next steps.
What if my credit is about to expire?
Review the exact expiration terms immediately and contact the issuer or a travel professional as soon as possible.